Frequently Asked Questions

Check in time is 2:00 PM. Check-out time is 12:00 PM.
Upon arrival you must present your valid ID. Foreign visitors who present their passport are tax-exempt.
When leaving you must present your keys, pay for anything you consume from the mini-bar or dinner meals in addition to your room fees. Note: Breakfast is included in the nightly rate. 

During the OFF-SEASON, we have special prices for solo travelers. Send us an email so we can check our availability. During peak season and holidays, due to higher demand, we charge the minimum cost of two people. 

Dogs are welcome. We need to know what size and breed of dog it is. Leash must be used at all times. Pets are not permitted on the beds. At the corner of the hotel is a small park where dogs can be taken for their needs. Always clean up after them and dispose of their leavings! You cannot leave any pets alone in the hotel room. A 10,000 service fee is charged per pet/per night.

For low season: We will return your money if the cancellation is 30 days before the arrival date. Between 29 and 5 days we cannot return your money but we can change the dates for another time. Less than 5 days before arrival we will charge you for one night. 
For mid-to-high season: We will always return your money in full if you cancel a minimum of 45 days ahead of your arrival date. Between 44 and 8 days prior we will cancel and allow you to reschedule your booking. For 7 days or less, we will charge you the cost of one-nights-stay as a cancellation fee. 

A WiFi connection is available for our guests at no additional cost. For additional information, services or to print, please inquire at our front desk.

Achiotte Hotel Boutique, in compliance with Article 17 of Law 679 of 2001 WARNING: Anyone carnally accessing a person under fourteen (14) years of age, to perform various sexual acts, or in their presence, or induce, or use virtual media, or constrict any person to the sex trade or prostitution, or whoever photographs, films, sells, purchases, exhibits, or in any way commercializes pornographic material, by any means of communication to obtain sexual contact with children under eighteen (18) years of age , or to offer sexual services with them, they will incur, in prison sentences between 2 to 10 years and a fine of fifty (50) to one thousand (1,000) MLMV Article 208 to 218 of the C.P.

The hotel is not well-adapted for children less than 2 years of age. Children of 3 years or more must pay the standard cost of an adult. No exceptions. There are ramps, stairs and uneven surfaces which are part of the charm but can cause difficulty. 

Our room “Guane” is the most appropriate for people with limited mobility. The hotel is built in terraces. It is not ideal for people who may have difficulty going up and down grades, steps or stairs.